Account Manager

Job Title: Account Manager

Department: OCS Sales

Location: Shotton (CH5)

Salary: £40,000 + Benefits

Closing Date: Wednesday 2nd October 2024

Interviews to be conducted on w/c 14th & 21st October interviews (initial Microsoft teams interviews, followed by face to face interviews)

We believe that our strength is not just in our steel but the diversity of our workforce. Our people make the difference.

We are looking for an Account Manager to play a pivotal role in maintaining and expanding standard customer relationships by creating successful and profitable relationships through the deployment of TSUK resources.

Make a tangible impact:

As an Account Manager, you will play a pivotal role in maintaining and expanding standard customer relationships with single larger/several smaller or regionally based customers to enable sales targets to be achieved, whilst leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met.

The role is jointly accountable with CVC Managers (if applicable) for achieving sales targets and meeting customer needs.

Your primary accountabilities will also include:

• Conduct customer visits and negotiations at all levels required by customer structure and geographical location for standard customers, and generate complete customer visit reports after each customer visit, to meet customer needs and deliver business outcomes.
• Negotiate and agree sales contracts, including deployment of the agreed Account Plan with the customer on prices, volumes, service level agreements, etc. to meet customer requirements, and in line with targets and business capabilities.
• Establish and manage productive, professional relationships with key personnel in assigned standard customer accounts.
• Identify, tactfully investigate and positively resolve issues of under-performance of assigned standard accounts with respect to our requirements from that customer relationship.
• In partnership with the Customer Services Representatives, Customer Technical Services and CVC Managers (if applicable), routinely measure Account performance against plan for assigned standard accounts and act to coordinate company resource, ensuring profitable sales volume and strategic objectives are achieved, in order to meet Account performance objectives and customers’ expectations
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary expertise through the, Customer Services Representatives, Customer Technical Services, and CVC Managers (if applicable)
• Live the TSUK values ensuring full compliance with commercial law and business ethics, including demonstrating continually, through communication and action, that safety is a top priority.

Within the sales sector, you will be responsible for managing the business relationship within the account(s) with extensive face to face contact for assigned standard customers.

We see your potential:

As an Account Manager, ideally you’ll hold a Bachelor’s degree in Business, Marketing, or a related field.

You’ll have proven skills in relationship management and at resolving issues arising in a supplier-customer situation with standard customers alongside being able to represent the business externally, both with customers and non-customers. You’ll need to have the ability to work with a diverse range of people and cultures and communicates effectively at senior levels, in a style appropriate to the audience.

You will also need to have:

• Proven planning and organisational/co-ordination capability
• Multitasking and delegation skills
• Proven project management skills and experience
• A broad understanding of the potential impact of emerging developments and their application in the business
• The ability to identify and assess risk and to apply risk management processes. 

Ready to make a difference?

This role has, in combination with the Customer Services Representatives, Customer Technical Services, and CVC Managers (if applicable), a direct impact on profitability and success of the relationship with the customer.

You’ll build relationships with Account Buyers and other respective contacts within the customer company, Sector Heads, Marketing Managers, CVC teams (if applicable), Customer Service Representatives,  Customer Technical Services and the full range of internal partners necessary to agree and deliver the customer promise.

For more information or for an informal discussion please contact: Kelly.coombs@tatasteeleurope.com

What we can offer you

Tata Steel UK offers their employees significant benefits packages. For this role, you will benefit from:

• A market competitive salary
• 35 days holidays per annum
• Annual Pay Review
• Quarterly Bonus Scheme – subject to business performance
• Private Healthcare Scheme (Individual cover)
• One of the UK’s leading defined contribution pension schemes (10% employer contribution / 6% employee contribution)

We also have an extensive list of lifestyle benefits including free onsite parking at all of our sites, an employee assistance programme as well as Employee discount scheme for companies including Vodafone, Jaguar Land Rover and also various local services.

Why us?

Tata Steel is one of the world’s top 10 steel producers. The combined group has an annual aggregate crude steel capacity of more than 33 million tonnes with approximately 80,000 employees across four continents. We’re part of the Tata Group, one of the largest, most diverse conglomerates in the world with businesses in the UK including Tata Steel, Jaguar Land Rover and Tetley Tea.

Sustainability is at the very heart of what we do and we are dedicated to managing our operations responsibly and to continuously improving our performance. Innovating for tomorrow, making a positive impact today.

Tata Steel in the UK is committed to our ambition of reducing energy consumption and to becoming a carbon neutral steelmaker by 2045, to find out more about our journey click here Stoves cooking less carbon – YouTube

To learn more about who we are and what we can offer our future employees, please click on the link to watch the following video: Tata Steel – A place you can thrive – YouTube 

INTERNAL CANDIDATES ONLY

Please note it is your responsibility to inform your current manager that you have applied for this role, failure to disclose this information to your manager may result in delays in your application being processed.

• If a qualification is an essential criteria for this role you may be required to present original documentation

• Successful candidates who will be changing role may be required to undertake a new Pre Placement Medical prior to starting in post.

If you are a migrant worker please speak to the recruitment team to confirm your eligibility to apply

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